Business Stuff
SHIPPING:
The cost of the shipping is included in the price of all items within the 48 U.S. states. We do not ship to Alaska, Hawaii, A.P.O., Canada or internationally.
"Free Shipping" isn't really free. For simplicity the cost of shipping is imbedded in the price of the product. In the event of returns the actual cost of the shipping will be deducted from the amount of the refund.
We ONLY offer ground shipping. Expedited shipping isn't reliable because of our location and other factors beyond our control. We have tried in the past to offer faster methods and have not had good results and the resultant customer dissatisfaction isn't worth the time, additional paperwork, extra cost, and aggravation. My apologies.
Refund/Return Policy:
Please call us before returning an item. Many times problems can be resolved over the phone: 209-694-9091, or email: Paul@BudgetCastingSupply.com
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way
• within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• must not be a special order or a custom order
• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault. If a refund is issued for an item that was not wanted, incorrectly ordered, or otherwise not the fault of the seller, the amount refunded be LESS THE ACTUAL COST OF THE ORIGINAL SHIPPING for all items, including items with "Free Shipping". Items returned as undeliverable by the shipping company or Postal Service will be treated as a customer return and the amount refunded will be LESS THE ACTUAL COST OF THE ORIGINAL SHIPPING for all items, including items with "Free Shipping".
Budget Casting Supply LLC
20811 Upper Hillview Drive
Sonora, CA 95370
209-694-9091